Missing or unavailable documents
If you cannot obtain a required document (e.g. old employer closed, document lost), explain clearly and offer alternatives.
What to include in your letter
- Which document is missing and why (brief, honest reason)
- What you are providing instead – e.g. alternative proof of employment, affidavit, other official records
- Your commitment – that all other information is true and that you will comply with visa conditions
Examples
- Old employer – letter from you (and if possible a colleague) describing your role and dates; tax or pension records
- Lost document – police report or statutory declaration; replacement or certified copy if available
- Bank statement issue – letter from bank explaining the format; stamped statements; additional months
Use our Explanation for Missing Document template. Do not lie; explain and substitute with the strongest evidence you have.