1. Introduction
VisaEvidence.com ("we", "our", or "the Service") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, how we store and protect it, and your rights regarding your personal information. By using our website and services, you agree to the practices described in this policy.
2. Data We Collect
We collect the following categories of data:
- Account data: Name, email address, and password (stored securely via our authentication provider).
- Profile data: Optional fields you provide in Settings (e.g. country applying from, country applying to, visa type).
- Generated content: Text and form data you enter when creating letters, and the resulting generated documents we store so you can access them later.
- Usage and technical data: Log data (e.g. IP address, browser type, pages visited) and information necessary to operate the service (e.g. session cookies).
- Payment-related data: Processed by our payment provider (Dodo Payment). We do not store your full card details; we may store subscription status and plan information linked to your account.
3. How We Use Your Data
We use your data to:
- Provide and operate the document builder, checklist, and guides.
- Authenticate you and manage your account.
- Apply plan limits (e.g. letter count, PDF downloads) and process payments via our payment provider.
- Improve our service, fix errors, and comply with legal obligations.
- Communicate with you about your account or important service changes (we do not sell your data to third parties for marketing).
4. Storage, Security, and Retention
Your data is stored on infrastructure provided by our service providers (e.g. Supabase, Vercel). Data is transmitted and stored with encryption in transit and at rest. We retain your account and generated content while your account is active. If you delete your account, we will delete or anonymise your personal data in line with our retention policy, except where we must retain data for legal or legitimate business purposes.
5. Cookies and Similar Technologies
We use cookies and similar technologies for essential operation (e.g. keeping you logged in, security). You may see a cookie consent notice for non-essential uses. You can control cookies through your browser settings. Disabling essential cookies may affect how the service works.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data (and account).
- Object to or restrict certain processing.
- Data portability (where applicable).
- Lodge a complaint with a supervisory authority.
To exercise these rights or to delete your account, contact us via the Contact page. We will respond within a reasonable time.
7. International Transfers and Data Residency
Our service providers may process data in multiple regions. By using the service, you consent to the transfer of your data to countries that may have different data protection laws. We take steps to ensure your data is protected in line with this policy and applicable law.
8. Children
Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated by email or a notice on the service. Continued use after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions, to exercise your rights, or to request account deletion, contact us via our Contact page or at the email address provided there.